The Microsoft Teams desktop app can be used by I.T. support to control your computer remotely.
If you don't have the icon on your desktop, or in the Start menu you may need to install it.
To install it, log in to Office online and choose Teams from the list of Apps.
In the bottom left-hand corner there will be a link to download the desktop app.
Click to download and run the installer.
Once installed the icon will appear on your desktop.
Double click the icon to open Teams desktop.
If not in a call, in the top right corner of a chat window, click the icon to start screen sharing (you can also start a, audio or video call from the icons here).
Select the Desktop option to share your entire screen and windows.
If already in a call, there will be a toolbar at the bottom of the screen. In the middle there is a screen sharing icon.
Click the icon and select the Desktop option to share the screen.
Once the screen has been shared, I.T. Support will request control of the desktop, click Give control at the top of the screen to confirm.
When you want to stop sharing your screen, you can click the Stop presenting button.
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